ALERT: Product RecallWestinghouse 60cm 3 burner and 90cm 5 burner black tempered glass gas cooktops

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Frequently Asked Questions

Appliance is not working, how do I get it fixed?

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

How do I change my service booking?

You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

I need help selecting the best appliance?

Simply use our Buying Guides to help you in your selections

What are the opening times for the Customer Care Support team?

The Customer Care Team are available seven days a week.

    • Monday-Friday: 8am-7pm

    • Saturday: 9am-3pm

    • Sunday: 10am-3pm

All times are Eastern Standard Time.

What does it mean if I have an error code on my display of my appliance?

Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.

Where can I buy accessories for my appliance?

Accessories can be purchased from the Westinghouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy spare parts for my appliance?

Spare parts for your appliance can be purchased from the Westinghouse Shop. Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy Westinghouse Appliances?

Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.

Where can I get a copy of the user manual?

Simply go to User Manuals and type in your model number to download the relevant user manual.

Where do I go for warranty queries?

Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.

What is a freestanding dishwasher?

A freestanding dishwasher is a standalone, non-integrated appliance, in your kitchen that cleans your dishes, cutlery and other kitchen utensils. It would usually sit under the benchtop. – Directionally correct

We're Here To Help

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CONTACT US

Our Customer Care team is available 7 days a week
MON to FRI 8AM - 7PM AEST
SAT 9AM - 2PM AEST
SUN 10AM - 2PM AEST

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ENQUIRE ONLINE

Contact Westinghouse 24/7. Send us your comments or questions. We're always happy to help.

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BOOK SERVICE AND REPAIR ONLINE

Reliable and professional service by fully qualified Westinghouse approved technicians.