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How do I find my product number code?

Your product model number is located on your appliance serial plate. How to read the numbers on your serial plate:
(1) The model number, use this to search for user manuals or repair and service etc.
(2) Product Number Code (PNC), use this when searching for spare parts for your appliance.
(3) Serial Number, unique to your appliance.

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Sample image of serial plate

Where can I find the serial plate?

The serial plate is located in different areas depending on the type of appliance.

Oven

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Cooktop

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Rangehood

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Freestanding Cookers

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Microwaves

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Fridge

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Freezer

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Freestanding Dishwashers

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FREQUENTLY ASKED QUESTIONS

I need help selecting the best appliance?

Simply use our Buying Guides to help you in your selections

My appliance is not working, how do I get it fixed?

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online to call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

What are the opening times for the Customer Care Support team?

The Customer Care Team are available seven days a week.

    • Monday-Friday: 8am-7pm

    • Saturday: 8am-3pm

    • Sunday: 10am-3pm

All times are Eastern Standard Time.

What does it mean if I have an error code on my display of my appliance?

Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.

Where can I buy accessories for my appliance?

Accessories can be purchased from the Westinghhouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy spare parts for my appliance?

Spare parts for your appliance can be purchased from the Westinghouse Shop. Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy Westinghouse Appliances?

Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.

Where can I get a copy of a brochure?

Simply go to Download Brochures to get our latest brochure with full product details and installation dimensions etc.

Where can I get a copy of the user manual?

Simply go to User Manuals and type in your model number to download the relevant user manual.

Where do I go for warranty queries?

Please call Electrrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.

FIND ADDITIONAL INFORMATION

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WARRANTY INFORMATION

See what is covered in your appliance warranty and make sure you're covered.

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PRODUCT VIDEOS

Find helpful tips to use your products and a great range of recipes.

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PRODUCT REGISTRATION

Enjoy peace of mind, register your appliance for easy access to better living services and safety notices.

WE'RE HERE TO HELP

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CONTACT US

Our Customer Care team is available 7 days a week

MON to FRI 8AM - 7PM EST
SAT 8AM - 3PM EST
SUN 10AM - 3PM EST

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ENQUIRE ONLINE

Contact Westinghouse 24/7. Send us your comments or questions. We're always happy to help.

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BOOK SERVICE AND REPAIR ONLINE

Reliable and professional service by fully qualified Westinghouse approved technicians.