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FREQUENTLY ASKED QUESTIONS

See our frequently asked questions for all you need to know about the use maintenance and care of your appliances

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Results: 53 Question Questions
What are the opening times for the Customer Care Support team?

The Customer Care Team are available seven days a week.

    • Monday-Friday: 8am-7pm

    • Saturday: 8am-3pm

    • Sunday: 10am-3pm

All times are Eastern Standard Time.

Where can I buy Westinghouse Appliances?

Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.

Will my warranty be void if i don’t use a licenced electrician or plumber to install my electrical/gas appliances?

A fully licenced electrician or plumber will provide you with a Compliance Certificate once installation is complete. This document verifies that all work has been performed in accordance with building codes, standards and regulations.

A compliance certificate provides you with protection. Your home insurance can be deemed void if the house or kitchen has burnt down by the appliance because the gas/electrical connections were not installed by a licensed tradesperson.

Your warranty on your appliances may also be null and void if you do not receive a Compliance Certificate.

Where can I buy accessories for my appliance?

Accessories can be purchased from the Westinghhouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy spare parts for my appliance?

Spare parts for your appliance can be purchased from the Westinghouse Shop. Alternatively please call Westinghouse Customer Care on 13 13 49 or contact us and we will be glad to assist you.

What is an induction cooktop?

An induction cooktop is an electromagnetic flat surface cooktop that ensures fast heating using direct induction heating of cooking vessels. It is a seamless, cost-effective, and time-efficient cooktop. With induction cooktops, the heat is instant as your pan is heated by a magnetic field instead of a flame or electric element. This makes the pot or pan the heat source not the cooktop surface, allowing it to heat up faster and create a safer cooking environment for you and your family.

Find out more about Induction Cooktops.

How does induction cooking work?

When a suitable cooking pot or pan is placed on top of the induction cooktop an electric current is passed through a coil of copper wire that is located underneath the ceramic plate.

Find out more about Induction Cooktops.

Do I need new pots and pans?

To ensure your pan is compatible with an Induction cooktop it needs to have magnetic capability. This can be simply tested by placing a magnet on the bottom of your pan to see if it attracts, if so then your pan should work on the cooktop.

Find out more about Induction Cooktops.

Is induction cooking better than gas?

Cooking with induction gives you precise temperature control, more precise than gas or electric counterparts. Not to mention the flexibility to accommodate different types and amounts of cookware (pots and pans with magnetic capability). Induction cooking is also highly efficient because very little heat energy escapes-unlike with an open gas flame, the heat goes around the cookware and just a minimal residual heat is left when you remove the cookware.

Find out more about Induction Cooktops.

How do you clean an induction cooktop?

These are simple tips to clean and maintain an induction cooktop:

  • Make sure you switch off the cooktop before cleaning.
  • Let the cooktop cool down before cleaning.
  • Dab a small amount of glass ceramic cooktop cleaner onto the cooktop.
  • Make use of a damp sponge to wipe away spills on the cooktop.
  • Wipe off the cooktop with a clean, dry cloth.

Find out more about Induction Cooktops.