Service & Repair
We're here to help, Repair and Service. Nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day for both in warranty and out of warranty repairs. That's our promise to you.
Westinghouse Service & Repair - For Your Peace of Mind
Our qualified technicians service all of Australia using genuine spare parts.
Track your technician's arrival online, so you always know when to expect them.
Call-out and labour charged at flat rates. Or call 13 13 49 and ask about our $299 Fixed-Price Repair. Either way, no surprises!
If your appliance is deemed not repairable, we'll offer you a voucher to be used towards a new Westinghouse appliance.
To Book* A Service And Repair Please Have The Following Information Ready
- Appliance type
- Model Number
- Serial Number (if available)
- Date of purchase (if Appliance is in Warranty)
Service And Repair Fees (Out Of Warranty)**
- Monday – Friday $175.00 Flat rate (includes service call out and labour) excludes spare parts
- Saturdays $185.00 Flat rate (includes service call out and labour) excludes spare parts
- Assistant Technician $70 (if required)
**Metro areas only excluding Tasmania.
BOOK ONLINE REPAIR SERVICE FIND A SERVICE CENTER MANAGE MY BOOKING
* Online booking not available for Third Party booking. If you wish to book a service for more than one appliance, please call us on 13 13 49 for assistance.
To Book* A Service And Repair Please Have The Following Information Ready
- Appliance type
- Model Number
- Serial Number (if available)
- Date of purchase (if Appliance is in Warranty)
* Online booking not available for Third Party booking. If you wish to book a service for more than one appliance, please call us on 13 13 49 for assistance.
Service And Repair Fees (Out Of Warranty)**
- Monday – Friday $175.00 Flat rate (includes service call out and labour) excludes spare parts
- Saturdays $185.00 Flat rate (includes service call out and labour) excludes spare parts
- Assistant Technician $70 (if required)
**Metro areas only excluding Tasmania.
What Is The Better Living Offer
The Better Living Offer* is available to assist you in purchasing a replacement for your unrepairable appliance. The voucher is the value of the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.
*Conditions Apply.
*Conditions Apply.
Frequently Asked Questions
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Appliance is not working, how do I get it fixed?
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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How do I change my service booking?
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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I need help selecting the best appliance?
Simply use our Buying Guides to help you in your selections.
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What are the opening times for the Customer Care Support team?
The Customer Care Team are available 7 days a week.
- Monday-Friday: 8am-7pm
- Saturday: 9am-2pm
- Sunday: 10am-2pm
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What does it mean if I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.
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Where can I buy accessories for my appliance?
Accessories can be purchased from the Westinghouse Shop or see your Westinghouse specialist retailer. Alternatively please call Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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Where can I buy spare parts for my appliance?
Spare parts for your Electrolux appliance can be purchased from the Westinghouse Shop. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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Where can I buy Westinghouse Appliances?
Simply go to Where to buy and type in your post code to find your nearest Westinghouse retailer.
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Where can I get a copy of the user manual?
Simply go to User Manuals and type in your model number to download the relevant user manual.
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Where do I go for warranty queries?
Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.
Service Centre Locator
Our Customer Care Team are available to assist you seven days a week, and a national network of experienced technicians and selected service agents. Simply select your appliance and enter your suburb or postcode here to find a Westinghouse authorised service centre near you.
Appliance Type
Contact Us
Our Customer Care team is available 7 days a week
MON to FRI 8AM - 7PM
SAT 9AM - 2PM
SUN 10AM - 2PM
MON to FRI 8AM - 7PM
SAT 9AM - 2PM
SUN 10AM - 2PM
Enquire Online
Contact Westinghouse 24/7. Send us your comments or questions. We're always happy to help.
Book a Service & Repair Online
Reliable and professional service by fully qualified Westinghouse approved technicians.